Refund policy

Reservation, Cancellation & Refund Policy

Effective September 2026

At Stephanotis in Bloom, every flower bar is prepared specifically for your event. Fresh flowers are sourced, conditioned and prepared based on your event date, bouquet quantity and selected color stories. Because we work with perishable products and reserve event dates specifically for each client, the following policies apply to all reservations.

Reservations & Your $120 Deposit

A $120 reservation deposit is required to reserve your event date. Your reservation is confirmed once your deposit has been successfully paid and you receive confirmation from Stephanotis in Bloom.

Your $120 deposit is applied toward delivery and setup for your flower bar. It is not an additional fee and is not the full cost of your event.

Reservation deposits are non-refundable, as accepting your reservation removes that date from availability for other events.

Flower bars have a 15-bouquet minimum, with bouquets starting around $35 per guest. Your final price will be based on your bouquet quantity, floral selections, delivery and setup requirements, applicable taxes and any additional services requested.

Final Event Details & Payment

After your reservation is received, Stephanotis in Bloom will follow up to confirm your event details, color stories, bouquet quantity and final total.

Your remaining balance is due seven days before your event. For reservations made fewer than seven days before an event, the remaining balance will be due when the final invoice is issued.

Your reservation must be paid in full before delivery and setup.

If final payment is not received by the stated due date, Stephanotis in Bloom may be unable to proceed with floral purchasing and fulfillment, and the reservation may be considered cancelled.

Bouquet Quantity Changes

Because flowers are ordered specifically for each event, please provide any requested reductions to your bouquet quantity at least 10 days before your event.

Requests to increase the number of bouquets after booking are welcome and will be accommodated whenever flower availability and timing allow.

Once flowers have been purchased for your event, reductions in bouquet quantity cannot be refunded.

The 15-bouquet minimum applies to all reservations.

Color Stories & Seasonal Flower Availability

Your selected color stories provide the creative direction for your flower bar rather than an exact floral recipe.

The images shown on our website are intended to represent the overall color palette and feeling of each color story. Specific flower varieties, exact shades and individual blooms will vary based on season, market conditions and availability.

When substitutions are necessary, Stephanotis in Bloom will select flowers that maintain the overall color story, quality and aesthetic of your event. Seasonal substitutions within your selected palette are not considered grounds for a refund.

Cancellations

If you need to cancel your event, please contact stephanie@stephanotisinbloom.com as soon as possible.

The $120 reservation deposit is non-refundable.

For cancellations made more than seven days before the event, payments made beyond the reservation deposit may be refunded, less any non-refundable flowers, materials or other event-specific costs that have already been purchased or committed on your behalf.

For cancellations made seven days or fewer before the event, payments are non-refundable because flowers and materials will typically have already been ordered and preparation may have begun.

If flowers or custom materials have already been purchased at the time of an earlier cancellation, those costs are also non-refundable.

Rescheduling Your Event

We understand that plans can change.

Reservations may be rescheduled one time when Stephanotis in Bloom receives at least 10 days' notice, subject to availability. Your $120 reservation deposit may be transferred to the new event date.

The new event date should take place within six months of the original reservation date.

If a rescheduling request is made after flowers or event-specific materials have already been purchased, the client will be responsible for those non-refundable costs in addition to any costs associated with flowers required for the new date.

Rescheduling requests received fewer than 10 days before the event may be treated as a cancellation.

Changes to Event Time or Location

Please contact us as soon as possible if your event time or location changes.

We will make every reasonable effort to accommodate changes, but modifications are subject to availability and may result in additional delivery or setup charges.

Significant changes made close to the event date cannot be guaranteed.

Delivery & Venue Access

The client is responsible for providing accurate delivery information and ensuring that Stephanotis in Bloom can access the event location at the agreed delivery and setup time.

Delays caused by unavailable venue access, incorrect addresses or circumstances at the event location may affect setup timing. Additional delivery or setup charges may apply when substantial changes or delays require additional service.

Weather & Circumstances Beyond Our Control

If severe weather or another circumstance beyond either party's reasonable control affects the event, please contact us as soon as possible.

Whenever possible, Stephanotis in Bloom will work with you to reschedule or find a reasonable solution. Because flowers are perishable and may already have been purchased, amounts committed to flowers or other event-specific materials may remain non-refundable.

If Stephanotis in Bloom Must Cancel

If Stephanotis in Bloom must cancel your reservation for a reason within our control and we are unable to provide the reserved service, you will receive a full refund of all payments made, including your reservation deposit.

Refund Processing

Any approved refund will be issued to the original payment method. Processing times vary by payment provider and financial institution and may take several business days to appear on your account.

Questions or Reservation Changes

For questions about an existing reservation, cancellation or rescheduling request, contact:

Stephanotis in Bloom, LLC
stephanie@stephanotisinbloom.com

Acceptance of This Policy

By submitting your reservation and paying the $120 reservation deposit, you acknowledge that you have reviewed and agree to this Reservation, Cancellation & Refund Policy.